Customer Service Advisor

Employer Information

Agnew Group


T: 02890 385 888


About the Role…

As a Customer Service Advisor at Mercedes-Benz Belfast, you will provide outstanding service on the telephone when customers contact us directly at the dealership regarding their vehicle.

You don’t need to be an expert on car maintenance or servicing, just be passionate about delivering a great customer experience.

Our Customer Service Advisors:

  • Answer Inbound aftersales calls from customers
  • Book appointments to the workshop using our dedicated software system
  • Ensure calls are handled efficiently
  • Answer any other queries that the customer may have

After initial training, you will also make Outbound calls to customers offering tailored aftersales products and services such as Service Plans.

This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what our customers want and need.

Reward and Benefits…

  • Salary: £22,500 OTE with realistic, achievable targets
  • 25 days annual leave in addition to 8 statutory days every year
  • Life insurance equivalent to one year’s salary
  • Enhanced maternity and paternity pay
  • Discounted car purchase scheme available after qualifying period.
  • Additional benefits which include – preferential rates for servicing and parts, up to 20% off high street retailers, colleague referral scheme and privilege rates for hotels and trips.

About you…

  • Minimum of 1 years’ experience working in a customer service role
  • At least 5 GCSEs at Grade C or above (or equivalent)
  • Ability to create dialog and possess good communication skills
  • A passion for delivering 5-star customer service
  • Enjoy working in a fast pace, challenging environment
  • Driven and ambitious to achieve financial targets


  • Call centre or call handling experience would be advantageous

​​​​​​​​​​​​​​About the Agnew Group…

Established in 1931 by The Agnew Family, the Agnew Group became part of the Sytner Group of companies in 2012, the UK’s largest motor retailer, which in turn is owned by the Penske Automotive Group, USA. We operate 15 dealerships in the areas of Belfast, Newtownabbey and Portadown, representing 9 manufacturer brands. We also operate Agnew AutoStore in Portadown, Agnew Leasing, NI TPS, Agnew Repair Centre, Agnew Trade Centre and Agnew Car Buyer. We employ over 980 staff, sell over 18,000 new and used vehicles annually, with an annual turnover over £450m. 

To apply for this exceptional opportunity, click on the apply/resume button.

Alternatively, please email your CV to quoting the job reference above.

N.B. Applicants must demonstrate on their application form how they meet each of the criteria in order to be short-listed for interview.

All completed applications must be received by 12:00pm (midday) on Monday 31st January 2022.
Applications received after this deadline will not be accepted.

As communication will be via email, please check your spam/junk folder

The Agnew Group is an Equal Opportunities Employer

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