Customer Service Advisor – Shipping

Employer Information

Chain Reaction Cycles


T: 028 9334 5507


Customer Service Adviser – Shipping | Full time | Mallusk, Newtownabbey

​​​​​​​We are holding an interview day at our Mallusk office on the 1st February 2022!

Do you understand the importance of outstanding customer service? Chain Reaction Cycles has a fantastic opportunity for a Customer Service Advisor to join the shipping team.

What will you be doing:
Working as part of the Customer Service team, you will be responsible for helping to maintain CRC’s global service levels across all media and contact channels. You will be supporting customers via contact sources of pre-sale, during-sale, and after-sale queries all relating to shipping and freight.

What hours will I work?
4 Week rotating shift pattern – working 4 days a week with the following 3 shifts: 6 am-4 pm, 8 am-6 pm & 11am-9pm
Working 1 Saturday and 1 Sunday every 4 weeks

Ensure customer queries are answered promptly and completely via both Chat and Email.
Monitoring, responding, and resolving customer queries on Social media.
Monitoring and responding to customer reviews across various platforms.
Calling customers when they request a call back service to answer their queries / resolve any issues.
Ensure that all communications with customers are conducted in a professional and courteous manner.
Offering alternative solutions where appropriate with the objective of ensuring customer satisfaction.
Any other Customer service related task.
Knowledge, Skills, and Experience:
Experienced working closely with shipping companies locally and internationally
Strong communication skills, both written and verbal
Strong attention to detail and aiming for excellence in delivery
Experience of working in a customer service or retail environment
Ability to manage and coordinate changing priorities, have high standards and be capable of multi-tasking
IT proficient with the ability to learn new systems
Self-motivated and confident decision-maker with the ability to apply solutions and a positive "can-do" attitude
Ability to be flexible with work duties and hours as required by the team and business
Confident in raising queries in order to optimize service delivery to our customers
Why work for us:
We are always looking for talented individuals who are passionate about what they do. We offer some of the most rewarding career opportunities in sports retail, eCommerce, and IT development. Our people are highly valued and thrive in a relaxed culture that encourages innovation and personal development.

What’s in it for you?
If working alongside some for the most creative people isn’t enough, we offer you:
Excellent career progression opportunities, 25 days annual leave, Staff discount, 5% pension contribution, company sporting events, and a smart casual dress code.

​​​​​​​Being diverse and inclusive are key to our company values. You can find out more about the actions we’re taking to support diversity on the Wiggle and Chain Reactions careers page on our websites.

Chain Reaction Cycles Ltd is an Equal Opportunities Employer.

  • Permanent
  • Mallusk
  • Closing date: Friday 04 Feb 2022
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