Desktop Support Engineer

Employer Information

Telefónica Tech




To provide deskside technical support and advisory service of End User Compute (EUC) devices, including resolving and enabling the resolution of incidents, problems, requests, and deploying new hardware and associated software. Key Responsibilities: Act as 2nd Line support for all EUC technical incidents through to resolution at deskside. • Liaise with remote teams to drive incidents to resolution • Create knowledgebase articles where repeated incidents are logged to assist Service Desk Analysts to increase 1st time Fix • Proactive in providing solutions to common incidents to reduce call volumes • Resolve requests, incidents, problems and major incidents assigned to the EUC team within service level agreements • To log and follow up issues that have been raised with 3rd party support teams where appropriate • Support, manage, optimise and maintain the configuration and installation of Desktops, Laptops and hardware replacements • Comply with Desktop Good Working Best Practices & CANCOM defined Quality management processes • Travel to offsite locations which may necessitate own transport. Flexibility to support other sites when required • Participating in a shift rota, supporting 24/7

  • Permanent
  • Cambridge
  • Closing date: Wednesday 31 Aug 2022
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