Head of Operations – Events

Employer Information

Mount Charles

E: hr@mountcharles.com

T: 028 9032 0070

W: http://www.mountcharles.com/

The Mount Charles Group have an exciting role for a Head of Operations – Events. We deliver events across a number of exciting venues, Ulster Rugby Kingspan Stadium, Windsor Park IFA Stadium and Down Royal Racecourse, to name a few…

The Head of Operations,  will be fully accountable for all aspects of the operations of an event including sports events and a range of various sized events from large to small, managing a permanent and causal events team. The role requires a level of interaction and communication with the clients and internal teams, so communication skills are essential.

Working Pattern:

  • Full time permanent contract based on the operational needs of the buisness


  • Competitive Salary
  • 25 days annual leave plus 8 public/bank holidays
  • Car Allowance
  • Company Pension Scheme
  • Life Assurance
  • Private Healthcare
  • Excellent training & development

The Role:

  • You will be responsible for ensuring the delivery of a high-quality beverage services in accordance with customer requirements across events locations.
  • You are a confident, achievement-focused individual who has the drive to deliver a quality service and is committed to securing development and continuous improvement.
  • Deliver company operations strategy.
  • Ability to multitask in a very dynamic customer facing operational.
  • Management of you budget and P/L.
  • Leading, managing and developing the events team.
  • Conduct all negotiations with relevant organisations to ensure that robust contracts are in place and are followed through to completion.
  • Acting as a Mount Charles representative and spokesperson with hosts, sponsors, high-level leaders, delegates and participants.
  • Contributing effectively to the management of Mount Charles more broadly as part of the Management Team.

The Person:

  • Have a minimum of 2 years’ experience as a Catering/Hospitality/Events Manager with a career background within Bar and licencing environment.
  • Have worked within Catering & Hospitality.
  • Have proven experience of working within multi-site operations
  • Be an extremely strong manager with the proven ability to lead, motivate and develop a large team.
  • Experience developing and managing budgets and excellent financial management.
  • Ability to manage multiple projects at a time and to work to tight timescales with others.
  • Be able to think logistically and work under pressure whilst always remaining calm and professional.
  • Strong oral, written and presentation skills.
  • Computer literacy in word processing, data base management and other IT Packages.


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