IT Support

IT Support Job Description:

As IT Support, you will be tasked with a variety of support and project activities. These will include monitoring and maintaining an organisation’s computer systems and networks, diagnosing any hardware or software faults with these systems, leading on IT projects in the area, supporting new rollouts of processes and ultimately solving issues either in person or over the phone.

Responsibilities:
You will be dealing directly with employees and customers who have technical problems such as trouble with their email accounts, forgotten passwords or viruses as well as managing projects and assisting the operation with IT related issues.

IT Support responsibilities include:

• Installation & configuration of a company’s computer hardware operating systems and applications
• Maintenance and monitoring of computer networks and systems
• Controlling time management
• Help define project scope, goals and deliverables
• Logging the queries of customers and employees
• Analysis of call logs in order to discover any underlying issues or trends
• Diagnosing and solving hardware or software faults
• Testing and evaluating new technology
• Managing reports and necessary documentation
• Responding to calls in a timely fashion
• Following instructions, either written or in diagram form, in order to set up a system or fix a fault

Work Environment & Schedule:

Normal working hours are 42.5 hours per week, with normal start and finish times being agreed depending on your workplace needs. You are entitled to one hour for a meal break, to be taken at a mutually agreed time. Due to the nature of the Company’s trade, you may be required to work outside these specific hours.

Qualifications/Requirements:

• Preferable Candidates would also have the following skillsets:
• Excellent problem-solving skills
• The capacity to work well within a team
• Attention to detail
• Logical thinking
• Expert knowledge in how operating systems and software works
• Interpersonal skills as you will regularly be in contact with colleagues and/or customers
• The ability to prioritise your workload
• The capacity to clearly explain a technical problem to a customer/colleague
• Outstanding listening and questioning skills

Although a degree is not strictly necessary, a degree in one of the following subjects would be preferred:

• Business IT
• Project Management
• Business Systems Engineering
• Software Engineering
• Internet Engineering
• Computer Software Development
• Computer Networking & Hardware
• Computer Science
• Seniority Level
• Mid-Senior level
• Industry
• Utilities
• Telecommunications
• Employment Type
• Full-time
• Job Functions
• Information Technology
• Analyst