IT SUPPORT TECHNICIAN

Employer Information

Denroy Plastics Limited

E: humanresources@denroy.com

T: 02891277556

W: https://denroy.com/

IT support Technician
Denman International, Bangor, County Down. Full Time 37.5 hrs
Working hours: 37.5 hours a week
Reporting to: Group IT Manager
Positions available: One

The Denroy Group is looking to recruit an IT Support Technician to join the IT Department.  Reporting to the IT Manager the post holder will provide effective Tier 1 support across all aspects of the business and will work closely with the IT Support Engineer.  The post holder is responsible for supporting and maintaining Server and Desktop Operating Systems, Azure and O365 infrastructure plus providing general maintenance of all IT related hardware and software.  The position provides exposure to a broad range of both IT and Non IT related projects and activities.
Duties/Areas of Responsibility (Not Exhaustive)
Escalate IT issues to the IT Manager where necessary
Manage and Respond to the Servicedesk escalating issues within the team where necessary
Ensure Backup Integrity – On Premise and Cloud
Diagnose and resolve technical issues
Undertake small to medium-sized IT projects as instructed by the IT Manager
Provide desktop and server support (Local and Remote)
Setting up and configuring new laptops and desktops
Install authorised software to laptops and desktops
Ensuring security, antimalware and upgrades are applied and kept up to date on desktops and laptops
Fault-finding on laptops and desktops
Reporting faults and maintaining logs on servers, desktops and laptops
User Provisioning and Internal Migrations
Network Installation and Patching
Ensure all logs for equipment and users are maintained
Server Installation and Configuration
Server Patching and Monitoring
Creating purchase requisitions for IT hardware/software
Software and Hardware Asset Management
O365 User management and provisioning
Azure Infrastructure and Applications Management
Systems administration with focus on (Azure) Active Directory and Group Policy
Cyber security and support of ISO 27001 Implementation
Essential Experience and Skills

Minimum 2 Years experience in an IT Support Role
Logic Problem solving and Analytical skills
Windows Server 2012/2016/2019 and Windows 10
(Azure) Active Directory

Personal Skills
Good time management
Good customer facing skills
Excellent problem-solving skills
Strong organisational & documentation skills
Beneficial Skills

HyperV
SAN Technology
Wireless Technologies
Office 365 and Azure
Firewall Technologies (Watchguard)
Experience of Using PSA Systems such as Autotask or ConnectWise
Experience working in a service delivery environment
Experience using Vulnerability Testing Software
Experience in the provision of end user training
Good knowledge of Cybersecurity
Strong IT Product Knowledge, including Infrastructure and Networking Technologies
Skills and Qualifications

Minimum HNC/HND in Computing / Technical Support or Equivalent
CompTIA Certified or Equivalent
Microsoft Certified Server Training
Full UK Driving License
To apply please email humanresources@denroy.com for the application link.

 

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