ITIL Service Lead
T: +44 28 8676 7900
Demonstrable experience of managing IT Service support against SLAs, using appropriate KPIS and metrics is required. ITIL certification and experience is a must, as is the ability to document, implement and measure the success of ITIL support processes. This is a high-profile role demanding a high level of autonomy, initiative and self-management.
NB. this job description is not exhaustive as other duties may be required to fulfil the requirements of the role.