Lounge Host

Employer Information

Mount Charles

E: hr@mountcharles.com

T: 028 9032 0070

W: http://www.mountcharles.com/

The Mount Charles Group  have  opportunities for Lounge Hosts to join our team at the Causeway Lounge – Belfast International Airport

Working Pattern:

20 hours per week, core hours of work for the Causeway lounge range between 0400 and 2100 on a 2 shift pattern.

Our team at the Causeway Lounge in BIA play a vital part in the pre-flight experience for those using the airport. You will greet customers, advise of available services and offer assistance where required, as well as maintaining the standards of the catering offering. You will be flexible, hard-working, excel in customer service and have a passion for the role that you do.


  • Permanent contract
  • Pay rate £10.25 per hour
  • Paid Holidays
  • Staff meals
  • Staff discount at airport
  • Free on site parking
  • Training & Development 


  • Maintaining counters and serving customers.
  • Ensuring that areas of work and tables are kept to a high standard of cleanliness throughout the day.
  • Maintaining stocks and supplies, completing production, wastage, temperature and cleaning records, reporting discrepancies to your line manager.
  • Complying with all company and legal procedures relating to food safety, hygiene, health and safety and personal requirements.
  • Checking in guests to the lounge and operating helpdesk and booking system.
  • Handling calls through the airport switch board.

Personality Fit: 

  • Excellent customer service skills.
  • Previous experience working in a hospitality role.
  • The ability to prioritise and have an eye for detail.
  • Good communication skills – written and verbal.
  • The ability to demonstrate great team work skills.
  • The ability to follow instruction.
  • Flexible with a positive, can-do attitude.

Please note: AccessNI and relevant security checks will be carried out as required.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.



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