Medical Accounts Administrator

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T: +44 (0) 28 9442 2413


Medical Accounts Administrator

Due to continual expansion, Randox Health is currently seeking to recruit an administrator. The successful candidate will be based at our Randox Health Liverpool office in Liverpool UK. The objective of the customer account administrator is to ensure a high quality, personalised experience for all private medical companies using Randox pathology services. This is a pivotal role within a growing area in the company, ensuring incoming patient samples are received, processed, reported and invoiced correctly alongside managing the day-to-day enquiries and operational management of customer requests.

The Role:
•    Act as first point of contact for Randox Health customers and stakeholders
•    Operation of the company Medical Information System, accurately updating correspondence, sample collection dates, results reporting and billing
•    The maintenance and reporting of the office accounts. 
•    Complete relevant financial reports (e.g. weekly revenue, KPIs)
•    Monitor and report on service levels for Randox Health customers
•    Take receipt of incoming pathology samples (blood, urine, sputum) to process and add them onto the medical information software for testing in the laboratory. 
•    The management of stock and processing/dispatching of ordered goods.
•    The establishment and regular review of office procedures and process maps 

The Successful Applicant:

•    Customer facing with excellent communication skills and high level of customer service
•    Professional and helpful demeanour (telephone  and email)
•    Ability to prioritise a busy workload in a logical fashion ]
•    Good numerical skills with an eye for detail
•    Proficient level of IT literacy with experience generating reports 
•    Previous experience working in the primary care or laboratory industry

The opening hours of the clinic are 7am-7pm Monday-Sunday. The successful candidate must be flexible to work various shift patterns within these working hours.

About Randox Health 
Randox Health is a unique collaboration of scientific innovation and medical application, specialising in personalised and preventive clinical services. As global specialists in clinical diagnostics, Randox Health offers direct access to a portfolio of hundreds of biomarker tests, proteomics and genomics measurements. This fusion of scientific intelligence and clinical acumen enables earlier diagnosis and treatment of current health problems, potential prevention of future health problems and allows doctors and nurses to take control of patient health and improve overall wellbeing.


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