Office and Scheduling Manager
T: +44 (0)28 6632 3003
One of Britain and Ireland’s largest sawmills, Balcas is a leading timber products supplier and has pioneered biomass renewable energy in the British Isles. The business has grown organically, and through acquisition and investment in the latest processing technologies
Balcas’ timber products portfolio includes construction timber, fencing and landscaping products and pallet and packaging material
Balcas has led the development of the market for wood pellet fuel in Ireland and Britain
Balcas operates biomass Combined Heat and Power plants that produce renewable energy. Residual heat from electricity generation is used to dry locally sourced woodfibre that is then processed into high-energy fuel pellets – marketed under the company’s brites brand, displacing 750 million litres of oil in homes, commercial premises and industry
Purpose of The Job
Plan, co-ordinate and control the Energy office activities to ensure that all Balcas Energy customers’ orders are delivered in an efficient and timely manner, and that all queries and any complaints are dealt with to ensure customer satisfaction and retention. Provide support to the field sales team and marketing team to make outbound calls, process invoicing, price changes, other customer communications and control the activities of the customer support and scheduling functions within the Balcas Energy office to maintain and enhance customer relationships and ensure commercial targets are achieved.
Provide efficient management and support to the team, specifically in the planning and scheduling of deliveries of pellets with on time deliveries to our customers, meeting agreed service levels.
Responsible for ensuring all key tasks within the associated processes are completed in a timely manner as per business requirements.
For more information please contact Human Resources on 028 6632 3003 or email email@example.com, closing date Friday 14/05/2021 at 16:00