On-Site Engineer

Employer Information

Telefónica Tech

E: hr@telefonicatech.uk

T:

W: https://telefonicatech.uk/

Telefónica Tech UK&I is an IT Solutions firm with several offices and Data Centres across the United Kingdom, and we are currently looking for an IT Support Engineer to join our Managed Services team on a permanent basis on site with one of our clients, based in central London. The role requires the delivery of day-to-day support, working with the Telefónica Tech Operational teams supporting the managed service. The Onsite Engineer will be required to attend in-person and perform triage, diagnose, and resolve incidents. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required.
Key Responsibilities:
To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation
Work closely with (and take direction from) the assigned Service Delivery Manager (SDM) and Technical Account Manager (TAM) to provide excellent customer service
Logging and reporting of 1st and 2nd level technical support calls
Imaging and application deployment
Stock and inventory management
Warranty and third-party engagement
Asset and license management
M365 management and functionality
Ability to work occasional flexible hours depending on requirement
Daily management, monitoring, and performing daily checks
Desk side installation
Provision of support, both remotely and at customer premises working with computer users to resolve problems and answer questions on a variety of hardware components and software programs
Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers, Audio Visual Equipment; Room Booking Tablets; Digital Signs
Assist with any project delivery as and when required
Other relevant and appropriate activities as required
In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing

  • Permanent
  • London
  • Closing date: Wednesday 31 Aug 2022
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