On-site Service Support Engineer
Telefónica Tech UK&I is an IT Solutions firm with a number of offices and Data Centres across the United Kingdom and we are currently looking for an IT Support Engineer to join our ServiceDesk on a permanent basis on site with one of our clients, based in Darlington. In the delivery of day-to-day support, where an incident cannot be diagnosed or resolved remotely, the on-site engineers will attend in-person to perform triage, diagnose, and resolve the incident or where support from a supplier is required, raise a ticket with the appropriate supplier as per the procedure for that supplier. On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. Key Responsibilities: • To help determine customer needs, as the customers first point of contact with Telefónica Tech, this is a vital role within the organisation. • Engineers will be technically proficient at performing on-site support and triage activities for Desk, Wall and Floor ports; WAP ceiling ports; Equipment Room patching of access switches; Shared Printers (GovPrint); Audio Visual Equipment; Room Booking Tablets; Digital Signs. • On-site engineers will also escalate incidents to the offsite team where required and will assist with on-site diagnostic and resolution activity under the guidance of the offsite team as required. • Daily checks and management, monitoring of on-site equipment. • Triage and log tickets with 3rd party vendors. • In addition to the above duties and responsibilities the post holder must be prepared to undertake such additional duties which may result from changing circumstances, but which may not of necessity change the general character or level of responsibility to the post.