Operations Co-ordinator

Employer Information

Robinson Services

E: jobs@robinson-services.com

T: 028 9442 9717

W: http://robinson-services.com/

Job title:                     Operations Co-ordinator
Location:                    Antrim
Hours:                        20 hours per week
                                    Monday to Friday 08.00-18.00 Saturday 08.00-13.00
Salary & Benefits:     £11.00 Per Hour

THE ROLE
Responsibilities

  • To be first point of contact for employees for absence reporting and requesting
  • Maintain scheduling of all employees and portfolios to ensure 100% delivery of contractual and temporary hours
  • Keep database up to date including all joiners, leavers, absence etc.
  • Resolving unplanned absences at short notice
  • Plan in holiday cover for all pre-booked absences within allowances
  • Issue all mobile operatives with work planned tasks 1 week in advance
  • Analyse absence trends and prompt managers
  • To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
  • Display a positive and professional image at all times
  • Production of timely and accurate reports
  • To be first point of contact for incoming customer calls, liaise with managers and resolve complaints

Competencies

  • Ability to cope under pressure
  • Meets deadlines using time effectively and efficiently
  • Pursues objectives with enthusiasm, commitment, persistence and energy
  • Develops and maintains relationships with employees, peers and superiors
  • Thinks about the benefits to the customer when making decisions
  • Able to demonstrate good communication skills at all levels of management and employees
  • Ability to use own initiative and abide by policies and procedures
  • Computer Literate

THE PERSON
Essential

  • Previous supervisory experience
  • Initiative at work and the ability to problem solve
  • Excellent planning and organisational skills to meet all deadlines
  • Experience of working to strict operational regulations.
  • IT literate – excellent working knowledge of Microsoft Office packages.
  • Highly developed written and verbal communication skills,
  • Self-motivated and enthusiastic with a high degree of flexibility and willing to work occasional unsociable hours in line with site/business needs
  • Excellent Customer service communication skills

Desirable

  • Previous experience of working in the services industry
  • Experience working across multi-sites/ with multiple clients

Robinson Services is an equal opportunities employer
Please note that some of our roles may be subject to appropriate Access NI clearance

 

  • Permanent
  • Antrim
  • Closing date: Monday 26 Jul 2021
  • Salary: £11
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