Regional Supervisor

Employer Information

Robinson Services

E: jobs@robinson-services.com

T: 028 9442 9717

W: http://robinson-services.com/

Regional Supervisor, Belfast Area

​​​​​​​ £11 ph (increase to £11.50 after 12 week training completion, T&C apply) plus Car Allowance / Mobile Phone / Laptop 

Plus £500 joining fee! *£250 payable at the end of first 4 weeks of successful service( in the next pay cycle); £250 payable at the end of 12 weeks successful service (in the next pay cycle).  The first £250 is repayable if the successful candidate resigns in the first 12 weeks.

THE ROLE
The Customer
To develop and build credible customer relationships, ensuring professional management and delivery of services to our clients.
To understand and respond to the needs of our client on site effectively and efficiently.
To monitor the performance of all services provided on site, investigate any service failures and agree corrective actions with all relevant parties.
To ensure sufficient materials and equipment are on site in a timely fashion to support the site cleaning specification.  
Operate Contracts within the financial targets set.

The Employees
To manage a team of employees and support the overall efficient operations of client contracts, including labour schedules. 
To ensure we employ the right people with the right skills at the right time and continuously monitor ongoing training/development needs.
Provide regular performance feedback to your team.
To manage and monitor employees on site, including performance, disciplinary and training.
To manage all employee relations issues as promptly as possible in line with the Company HR policies and procedures, including Equal Opportunities; Recruitment; Disciplinary and Grievance.
To ensure communication of and compliance with Company policies and standards, including uniforms and appearance.
To manage and co-ordinate accurate, right first time payroll for employees within your remit.
To manage absenteeism for both short and long term absences which affect service delivery, ensuring processes are followed to minimise costs.
To display excellent communication skills and build credible and sustainable relationships with colleagues and employees.
Reporting

To provide regular, timely and accurate updates to Operations Manager as required, including area performance against Company targets.
To make sure you meet the legal, company and client regulations for fire, health, safety and environment, including reporting requirements; equipment checks etc
To regularly review service standards and customer issues; identify any potential non-conformances and address these at an early stage.
Maintain all site and team related documentation, ensuring that these remain up to date and audit ready at all times.
Liaise with relevant key Senior Managers to support decision-making processes.

Essential
Previous managerial experience
The ability to motivate and manage employees remotely
Excellent planning and organisational skills to meet all deadlines
Experience of working to strict operational regulations.
IT literate – excellent working knowledge of Microsoft Office packages.
Highly developed written and verbal communication skills,
Initiative at work and the ability to problem solve
Self-motivated and enthusiastic with a high degree of flexibility and willing to work occasional unsociable hours in line with site/business needs
Have a full current UK driving licence

Desirable
Previous experience of working in the services industry
Experience working across multi-sites/ with multiple clients

 

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