Service Delivery Manager

Employer Information

Mount Charles


T: 028 9032 0070


Service Delivery Manager

We currently have an opening for an enthusiastic, hardworking and committed Service Delivery Manager to join our team at Hendersons, Mallusk. Our Team provide a high-quality service to multiple Clients across Northern Ireland and at Mount Charles we have an emphasis on training and customer service which has brought great benefits to the delivery of this service.

Within this role the successful candidate will be supervising a team of cleaning and warehouse operatives to deliver excellent standards across multiple sites, completing audits, following health & safety standards and promoting best ways of working.

Key duties and responsibilities:

·        Responsibility for the day to day supervision of the unit.
·        Carry out cleaning tasks to the highest standard according to company training, including the use of cleaning machinery.
·        Composing staff schedules and management of staff holidays
·        Completing onsite quality Audits
·        Replenishment and control of cleaning stocks, materials and PPE.
·        Liaising with the client, central support functions and attending departmental meetings
·        Dealing with complaints as they arise in a timely and professional manner.
·        Conducting and recording staff training and leading the team to reach goals and maintain standards.       

Essential Criteria:

·        Flexible approach to work and training, with regards to times and days worked.
·        Communication skills and the ability to work under own initiative.
.        Previous cleaning supervisory experience.
.        Clean driving licence

Desirable Criteria:

·        Current BICS Qualifications.
·        6 months or more experience in a similar role.
·        GCSE Maths and English at Grade C or above or equivalent.

Staff Benefits
·        Free onsite car parking
·        Uniform
·        Onsite canteen

Hours of work: 37.5 hours per week, Monday to Friday 6am-2pm with alternate weekends on call

Rate of pay: £20,000 per annum

Please be advised that the successful applicant’s job offer will be subject to the relevant security checks needed.

Applicants should note that based on the response, the Company may increase shortlisting criteria.

The Mount Charles Group is an equal opportunities employer and welcomes applications from all sections of the community.

  • Permanent
  • Hendersons
  • Closing date: Thursday 21 Jan 2021
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