Service Desk Analyst

Employer Information

Telefónica Tech




We’re now recruiting for a Technical Analyst to join our busy team based in our office in St Ives. The right candidate will be expected to travel to customer sites when required. Working as part of an established team reporting to the Service Desk Team Lead, your primary responsibility will be to ensure logged tickets are assigned and updated within agreed SLAs for our customers and to ensure that regular updates are maintained. The role will provide cover for onsite based resources (End User Compute) at our customer locations so travel and overnight stay is expected. This means working carefully to understand the issue at hand, allocate to the appropriate team and individual, whilst delivering a high standard of customer service to all customers in the process. This will also include 1st line resolution and triage of incidents in order to assign to the appropriate resolver team. The ideal candidate will already have experience of working in a Service Desk or providing End User Compute support and will understand the importance of call logging, documentation and working to SLAs whilst working in a team environment. This is a fantastic opportunity to work within an interesting and varied company who offer a busy yet friendly place of work.

  • Permanent
  • St Ives
  • Closing date: Sunday 31 Jul 2022
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