Service User Engagement Support Worker – Community and Residential

Employer Information

Belfast Central Mission


T: +44 (0)28 9024 1917


Fixed Term Contract – 3 years. Full Time (37.5 hrs) – Service User Engagement Support Worker – Community and Residential

Key Accountabilities


  • Carry out  Community Audit of Statutory, Community, Voluntary Services within the Mid Ulster Area
  • Assist service users to engage with activities, as identified by them, review and monitor progress towards agreed goals
  • Maintain a person-centered approach, ensuring service users have the information they need to make informed decisions
  • Develop professional relationships with service users to provide practical support to engage with identified area of focus eg training, education,employment, attending interviews, participating in community activities, social clubs, recreational activities etc
  • Signpost to other services as appropriate
  • Liaise with other agencies (NIHE, Social Services, Educational Institutions, Community Groups, Training agencies, charities) to ensure service user engagement is established in  alignment with their goals


  • Assist with the implementation of service user involvement / engagement activities across projects in the Mid Ulster area in line with BCM's Service User Involvement Strategy
  • Engage with and empower service users to drive improvement in quality of services being delivered by BCM by facilitating feedback on services received and providing input on current and future BCM services to align with service user needs
  • Work across all projects offering advice and support to enable effective engagement in either internal engagement or engagement with the wider community
  • Maintain accurate and up to date records in relation to work activity and meet relevant deadlines as requested by  Project Manager
  • Adhere to policies and procedures as set down by BCM and comply with the standards for Social Care Staff as set down by NISCC ( maintain registration annually)
  • Ensure regular training is up to date both mandatory and additional, to improve knowledge and skill provision
  • Be available to work at times appropriate to the changing needs of the service users and to ensure the efficient use of staff resources (this may include on occasion, working outside normal hours)
  • Ensure all work undertaken, and all your communication reflects BCM's core values of Respect, Integrity, Person-Centred and Excellence


Skills and Experience

  • 1 year experience working with either younger or older people in a community or residential setting (volunteer experience acceptable)
  • Knowledge of safeguarding protocols in younger and older people and associated escalation processes
  • Excellent communication and interpersonal skills with ability to build rapport and develop supportive relationships with service user and external agencies
  • Ability to work independently without direct supervision on a daily basis and as part of a team
  • Ability to use initiative to resolve issues
  • Excellent time management skills and ability to organise time effectively
  • Demonstrable IT literacy including experience using Microsoft Office applications
  • Full UK driving licence and access to your own vehicle is required for this role


  • QCF Level 2  Health and Social Care is desirable or commitment to undertake
  • GCSE Maths and English Language Grade C or above or equivalent

Terms and Conditions

To work at BCM you must provide

  • Enhanced Access NI Disclosure 
  • Medical Questionnaire
  • Proof of right to work in NI
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