Supervisor Hospitality Belfast

Employer Information

Mount Charles


T: 028 9032 0070



Job Description

Responsible to:                 General Manager, Operations Managers, and Duty Managers

Responsible for:               Team Leaders and Casual Team Members

Liaison with:                      Clients; Customers, Senior Management Team; Head Office Staff; Suppliers; Potential Clients; wider                                                            management team and casual employees.

Overall Responsibility:

To manage and support the day to day activities of the BWUH in line with Company requirements and policies.

Key Responsibility Areas:

Financial Control

To achieve the budgeted targets for each of the events and to carry out regular weekly / monthly audits and stocktakes.
Adhering to cash management procedures in terms of managing floats and banking procedures.

Operational Management

Provide management and guidance to event employees before, during and after events.
To ensure the delivery of service is in accordance with contract specification.
Implement and monitor the standards of operation for all events, ensuring the highest standard of customer service is delivered.
Ensure all tasks carried out by the team are monitored and reviewed on a daily basis.
Establish a good working relationship with Clients.
Attending and participating in meetings as required.
Monitor health and safety/food safety issues in the BWUH to ensure compliance with statutory and Company regulations/procedures.
Liaising with all team members to ensure they are fully briefed in terms of functions and expectations of them.
Ensure all HACCP and Health and Safety policies and procedures are being adhered to.
Where relevant, ensure compliance with any Quality, Environmental or Health & Safety Management System to include monitoring and review of unit performance in respect of same.
Ensuring shift checklists are completed on a daily basis and filed for future reference.

Staff Management

Training and monitoring the performance of new employees.
Apply and maintain Company policies in the BWUH, with particular reference to those regarding Equal Opportunities and Unacceptable Behaviour in the Workplace.


Attendance at workshops, seminars, information days etc in pursuance of information/ knowledge/ legislation which will enhance the quality of services provided.
Participation in committees and sub committees in the interest of Group CSR policies and objectives.
Ensure that all actions are in line with current legislation
Maintain all documents, records and electronic data, as required
Liaise with other company departments to ensure a flow of information is maintained.
Draw to the company’s attention any act(s) of which you become aware that may affect the credibility of the company within the market place
Support company initiatives relating to Environmental Management.
Put forward any suggestions to improve systems, procedures or products provided by the company.
Assist the company and/or its nominated agents in providing information required to adhere to legislative reporting
Act wholeheartedly in the interests of the company.
Obtain written authorisation from the Directors to undertake any outside commercial activities.

This job description is not exhaustive and you may be required to complete other reasonable tasks requested by the Directors.


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