Technical Support Specialist

Technical Support Specialist (21N/SATS)

Randox is welcoming applications for the position of Technical Support Specialist to work within our Customer Services Department. The role will work along- side the Technical Support Team-Leader to assist Randox Offices and staff with customer queries and complaints. Randox customers are laboratories based all over the world. This role will be based at our site in Crumlin.

The Role:

•    Handling and troubleshooting of technical customer queries from local and international locations.
•    Provision of product information and advice on the application of Randox procedures.
•    Review and analysis of performance data and comparative studies.
•    Provide product and instrument training to international staff
•    Use of query-logging software to record and monitor the status of customer and internal queries. 
•    Development of a high degree of product knowledge covering all Randox product groups.

Please note, this role will involve supporting a global customer base and, as such, regular international travel may be required.  

The Candidate: 

•    An Honours degree in Biochemistry, Chemistry, Immunology or a Life Science related discipline (2:1 or above). 
•    A willingness and availability for international travel
•    Excellent communication skills, verbal and written, and confidence with dealing with customers
•    Ability to work in a team environment and independently
•    Advanced IT skills
•    Ability to work to strict time-frames and meet deadlines
•    A willingness to develop a high level of product knowledge
•    Valid Driving Licence

About Randox

Randox Laboratories is passionate about improving global health and saving lives through the development of innovative and pioneering products.  Through our commitment and the skill of our people we have grown to be a world leader in diagnostics for clinical healthcare, toxicology, food security and providing quality solutions to over 145 countries.  In order to serve our growing international markets we require high calibre applicants with scientific, engineering, software and broader business skills – including sales, marketing, logistics, finance and many more.

Randox Laboratories Limited is an Equal Opportunities Employer