Trainee Customer Service Advisor

Purpose:

To provide administrative support to the department, ensuring it operates effectively and efficiently.

• Summary of Duties
• Providing full administrative support to the car hire department.
• Customer Support.
• Payments and Invoicing.
• Dealing with incoming telephone enquiries and outgoing calls.
• Ensuring the filing system is maintained in good order and all files are properly secured and filed in relevant order.
• Maintain and update the computer system with any new information or changes.
• Maintenance of stationery stock.
• Assist in the preparation of letters for post.
• General office duties.
• Daily diary duties.
• Route Planning.
• General Duties

Compliance with all Company policies and procedures, including Health and Safety procedures.
Carrying out any other functions deemed necessary to facilitate the effective operation of the Department.

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Remuneration and Conditions of Employment

• Salary negotiable depending on experience and qualifications.
• Hours of work Monday to Friday 9.00 a.m. – 5.00 p.m.
• Company Pension Schemes
• Private Medical Insurance
• Eye care scheme
• Staff Discount
• 20 days annual leave plus 11 statutory days, with additional annual leave accruing based on length of service.
• The post holder will be required to undertake such internal and/or external training as deemed necessary by Reliable.

PERSON SPECIFICATION

JOB TITLE:    Trainee Customer Service Advisor

Qualifications
Essential
5 GCSE’s at grade C or above (or equivalent) to include English and Maths
2 ‘A’ level passes, or equivalent
(These may be waived in lieu of extensive experience).

Experience
Essential
Good working knowledge of Microsoft Office to include Word and Excel.
Minimum of 6 months office administration experience.
Desirable
Experience of working within a customer service environment.

Personal Attributes
​​​​​​​Essential
Excellent accuracy skills.
Ability to communicate effectively at all levels using a variety of media.
Ability to prioritise and organise work to ensure that deadlines are met.
Works effectively and efficiently as part of a team.
Prepared to use own initiative and to take responsibility when appropriate.
Good telephone manner.